The telephone system for the modern workplace
A business phone number has always been a must-have for businesses, and it still is. Vodia PBX brings the phone system into the modern workplace.
Vodia PBX is a modern telephony system that caters to the dynamic communication needs of contemporary businesses. It transforms various devices such as mobile phones, laptops, and VoIP phones into communication tools, ensuring employees can connect from anywhere. With features like business caller-ID, data ownership, system integrations with CRMs, and multimedia messaging, Vodia PBX offers a comprehensive suite for efficient business communication. Additionally, it provides interoperability with Microsoft Teams, enhancing collaboration within enterprises.
Meet your organization's demand for new requirements
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Employees are working from home, from the office and from all sorts of other places; which calls for a better separation of private life from business hours. Employees use business phone caller-ID when working and their private identities when not, just as they do with email and everything else, even on the same device. The Vodia PBX helps schedule business hours and separates them from your employees’ personal lives.
Works on all the modern devices
We live in an app world - there are desktop and mobile apps for practically any device. This provides unprecedented mobility and even helps reduce costs. When using a headset with our mobile apps, the audio quality matches or even exceeds the quality of desktop phones.
Feature overview
Most businesses require much more than one person speaking with another. The Vodia PBX offers a number of options for handling calls between multiple parties.
Extensions
Users connect to the Vodia PBX through extensions, and each extension can have multiple devices connected to it. These devices will ring in parallel when someone calls the extension, so a person can pick up the call on the device that suits him or her best. Each extension can have its own time zone, language, ringtone, address book and much, much more. Extensions may have administrative permissions; for example, for managing the central address book or for barging into calls. For each extension, working hours can be established and users can manually place them in do-not-disturb mode. There are many ways for redirecting calls.
CRM integration
There are several predefined CRM integrations available, including ZoHo, Salesforce and Hubspot; customizations for in-house CRM systems can be done through backend code. For hotels, the PBX integrates with mainstream PMS systems.
SIP Trunks
SIP trunks connect the PBX with the public telephony network. Numerous SIP trunk providers from the world over are available for a simple setup - typically the username and password suffice for trunk creation. Phone numbers can be assigned to accounts for inbound and outbound routing
Address Book
The PBX keeps address books on user and domain level, so that each user can have their own contacts and companies can share contacts. Contacts can be imported through the web interface or from Google G-Suite and Office 365. The contacts are stored on the server, simplifying compliance and making it easier to switch between devices.
Reporting
There are numerous reports available for users, managers and system administrators. The PBX proactively sends emails and SMS messages when important events are happening; for example, when a new voicemail arrives or a call is missed. Call reports can be sent daily, weekly or monthly. There are several ways to push call data records to external services for further processing.
